Rise courses across US & EU: Why are we still unable to transfer courses between data centers?

Hi ChristianSch997​,

There doesn’t seem to be any real intention from Articulate to address this. We keep getting the same answers over and over again, without the actual issue being addressed.

First, I’m amazed that Articulate keeps asking how this affects our workflows. The impact seems pretty obvious: users on the US and EU data centers simply cannot exchange copies of Rise courses. For global organisations and people collaborating across regions, that’s a fundamental limitation.

Second, Articulate keeps referring to the need for data separation, while ignoring the fact that the two data centers could remain completely separate. What we’re asking for is a way to export a Rise course as a file and import that file into another Articulate environment. The course data wouldn’t need to be transferred directly between data centers at all.

And we know this is technically possible. Mindsmith already allows Rise courses to be imported this way (with a pretty good result). So at this point, it’s becoming increasingly difficult to see this as anything other than a lack of willingness from Articulate to provide a workable solution for its global users.

Imagine if you created a Word document in Europe and were told there was simply no way to share that document with a colleague in the US. Yet that’s essentially the situation we’re dealing with for Rise courses.

But. Articulate. Just. Doesn’t. Care.