Forum Discussion

Kelly's avatar
Kelly
Community Member
7 months ago

Rise courses across US & EU: Why are we still unable to transfer courses between data centers?

Articulate users working with clients in different regions (US + EU), did you know that you may hit a serious limitation in Rise? You can’t transfer Rise courses between data centers. Here’s the si...
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JuditRdm's avatar
JuditRdm
Community Member
5 days ago

Hi Kelly​,

I am currently facing this problem with a very big customer and I don't have a solution that doesn't implies wasting hours and hours rebuilding courses from scratch. I have made a consultation to my Articulate local provider and they have told me... more or less.. to forget about ever being able to change continents with my courses intact. For me, this means loosing face and a lot of money.

  • Kelly's avatar
    Kelly
    Community Member
    4 days ago

    Hi JuditRdm​,

    I'm afraid Articulate will indeed never provide a solution for their customers working globally. Their arrogance in refusing to provide a solution is outrageous.

    Mindsmith may be a tool to consider as an alternative. They do allow importing Rise courses. This week's Mindsmith newsletter said the following:

    "Here are our updates for this week:
    Importers: Articulate Storyline import is now available to all accounts. We also added an importer for Rise and EasyGenerator xAPI packages, along with some quality-of-life import features like Quizmaker and Mighty working for import."

     

    • JuditRdm's avatar
      JuditRdm
      Community Member
      3 days ago

      Hi Kelly​, my dear,

      Do you know if Mindsmith offers EU based servers? Thanks in advance.

      • Kelly's avatar
        Kelly
        Community Member
        3 days ago

        Hi JuditRdm​,

        As far as I can see, they do (they mention EU servers in their documentation).