Rise courses across US & EU: Why are we still unable to transfer courses between data centers?

Hello Kelly​ ,

thanks for your posting. This resonates a lot. I've been an Articulate customer for many years too, from before the EU/US data center choice even existed — so I never made an active decision, I just ended up on US by default.

Right now this is causing a real problem for me: the "Send a copy" feature is right there, both my client and I can see it, but I simply can't send the course because we're on different data centers. My client doesn't understand why something so basic isn't working, and since this is a future-must-have for them, I'm likely going to lose a follow-up project over it.

I'd honestly be happy to pay for a proper migration. What I'm not willing to do is rebuild courses from scratch as a "solution," and or buying an extra subscription just to work around this (even if I get 1 year "for free") - this isn't realistic for a small business like mine.

What frustrates me most isn't even the technical limitation itself, it seems we have too little transparency into whether this is actually being worked on or not in the planning. 

Would love to hear from anyone at Articulate: is this actually on the roadmap, or is it simply not a priority right now?