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TangieWooden-72's avatar
TangieWooden-72
Community Member
8 years ago

Rise "download course" button not working after Exporting

I created a course in Rise.  I need to load this course into our LMS so that it can be assigned to a department.  I exported the course and received the "course exported successfully" email.  When I click on the link, it takes me to the "download course" page.  The download button will allow me to click but will not download the zip file.  The zip file is needed to upload to LMS.  I have had success with other other courses.  Any suggestions?  

rise 360

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  • CCTRTraining's avatar
    CCTRTraining
    Community Member
    6 years ago

    Hi,

    I'm not able to dl the content from Rise. I've been waiting for some time and this is the first time I'm experiencing this issue.

    My Chrome Browser is : 80.0.3987.149

    Please let me know if there is an issue. 

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Hello, CCTR Training! 

    Are you trying to export your Rise 360 for Web or LMS? If so, are you able to get the output file if you export the course from inside Rise 360 at rise.articulate.com? 

  • CCTRTraining's avatar
    CCTRTraining
    Community Member
    6 years ago

    Hi Alyssa, 

    I logged in thru rise.articulate.com and am not able to DL the output file. I am also not able to log in to Articulate 360 with this error as well.

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    I'm sorry you're hitting this roadblock, CCTR Training. I'm going to connect you with our Support Engineers so they can take a closer look at why this is happening. You'll hear from the team soon!

  • KarolinaWert736's avatar
    KarolinaWert736
    Community Member
    4 years ago

    Hi,

     

    I have the same problem.

    I have created a course in Rise using google chrome, got an e-mail with the link, clicked the download link and the download didn't start as normal.

    I can see 'waiting for rise.articulate.com' message.

    I've tried all advice as per the conversation above already - still struggling.

    Please could the Support Engineers contact me and help?

    • KarlMuller's avatar
      KarlMuller
      Community Member
      4 years ago

      Hi,

      Have you tried these steps:

      After you click the Export button, you see a page with a message that you will be emailed when the course is ready for download. In the top right-hand corner there is a button to go back to the course.

      Do not use the back button. Just stay on the page and wait.

      Once the course has been exported, you will see a message: Export successful.

      At that point the ZIP file will automatically download to your computer. 

      You will still get the export email but you can just ignore it.