Forum Discussion

JessRixon-f4957's avatar
JessRixon-f4957
Community Member
5 years ago

Rise download extension name

Hi there,

When I add a PPX deck to my Rise course  (as a Multimedia attachment) it downloads as a long numbered extension numbers/letters rather than name of the file.  Can this be changed somehow?

Thanks so much!

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi, is this happening when you download the file in Rise course edit mode, or does it happen when a student downloads the file? Or both?

  • Hi J!

    In addition to the questions Karl asked, how long ago did you publish this Rise 360 course? Thanks!

  • Hi guys, 

    The powerpoint is actually embedded within a storyline block, within Rise. When I upload to my LXS, the students can see the attached...

    I republished just today.

    Thanks for responding and apologies it's taken me this long to reply back to you. 

    Really appreciate any help.

    Thanks,

    J

  • Hi everyone,

    is there already a solution for this problem? When downloading a PPT, not the name of the PPT but a long string is displayed as file name.
    Thanks already for your help and best regards!
    Jens

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff

      Hi there, Jens. You should see the actual file name if you're downloading the attachment from a web- or LMS-hosted course.

      The exception is when you use Share links, or if you are downloading from Internet Explorer. Do either of those scenarios apply to your people?

      • JensRitter-e782's avatar
        JensRitter-e782
        Community Member

        Hi Crystal, thanks for your fast response..I've used the share link..:).so now I know it..

        Thanks and best regards,

        Jens