Forum Discussion
Rise has stopped processing audio
Is anyone else having issues where Rise has stopped processing audio? I can insert Audio into a block but RISE will not complete the processing of it. This is the same whether I use AI audio or the insert audio option.
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
23 Replies
I'm also having this issue. It was working fine earlier in the week. Is there an ETA on getting this resolved?
it is 12/17 @ 10:15am Pacific time and the Audio Processing issue is happening again.
Hi NelsonAm!
So sorry to hear you were having trouble uploading audio to Rise 360!
I see that my teammate Amlan helped you through your support case. Great to hear that clearing your browser's cache resolved the issue!
Please let us know if you run into any setbacks moving forward. We're happy to help!
