Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Hi,
I have a similar issue at hand. Some users of my course too have reported that the course completions are not getting recorded.
My checks say - most of them were using it on a phone. And, instead of closing the course using the 'Exit Course' link, they swiped the window to close the screen. [The exit button is really small to fetch any attention.]
Now, I were thinking of using an exit page after the quiz to solve this issue - however, there's another issue now - and that should fetch your attention - when I swiped the tab while taking the course/quiz, rather than closing it, the bookmarks too didn't get registered.
