Forum Discussion
RISE Scenario characters (people) not updating
While developing RISE Scenarios, I have been experiencing a situation where selecting a different version of a character (e.g. changing from "neutral" to "happy") doesn't always update. More info...
Hi Pete! So sorry this is happening! Let's try the following:
1. Please ensure that your browser is updated and that you are using a supported browser.
Once updated, restart your browser and try reaccessing Rise. Does the issue persist?
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior. Do you still get the same issue when in Incognito?
4. Restart your computer.
5. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue.
Let me know if this works for you!
