Forum Discussion

DavidTait's avatar
DavidTait
Super Hero
2 years ago

Rise Themes Kick me Offline

Over the past few days when working in Rise, every time I go to the Themes section, I intermittently see the message that I'm offline, even though all other web services I'm using remain connected to the internet. After a few seconds my course loads again but sometimes I lose the changes I've been making (uploading fonts etc). For the record, as soon as I leave the themes section, I can work without issues in the main part of Rise.

It's becoming unworkable and is taking me such a long time to make basic changes to my themes, with it coming down to pot luck whether I can upload and save my changes in time. Has anyone else encountered this, and if so, are there any browser settings that I might use to solve the issue. I'm using the latest version of Chrome on a PC. My colleague, who is running the same system and setup as me does not experience these issues.

As always, I'd be grateful for any help. Thanks.

Rise 360
  • DavidTait's avatar
    DavidTait
    Super Hero
    2 years ago

    I wanted to provide an update to this and say that when I use the Firefox browser, the Themes section works perfectly. 

    I'm not sure why Chrome would specifically give me a problem so it would be great to hear whether anyone else has noticed this.

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    2 years ago

    Hi David, I'm sorry you had to wait for a response from us! I use Chrome on my Mac regularly, and I haven't seen a problem. Are you still having trouble?

    To cover our bases, I would recommend doing a browser and machine reboot, and even (gasp) a clearing of your cache! If that doesn't help, we can brainstorm in a support case.

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