Forum Discussion
Rise Video Closed Captions Not Showing
Hello,
I've created a course in Rise 360 that has videos throughout. I have uploaded VTT files for closed captioning for these videos within Rise.
Everything appears to work as it should when I ...
Hello Karen,
We were able to resolve this issue by making a settings change in the IIS of our web server so that it was capable of using the .VTT files that are included in this courseware. I had to ask our IT department to add the MIME type "text/vtt" and file extension ".vtt".
I've attached the instructions our LMS vendor sent us. Perhaps they will be applicable to your situation.
Hope this helps.
Hi, this is Alan 5 years in the future. Thank you so much for this solution, it worked for us!
Thanks for letting me know Alan, I love that this helped someone 5 years later.