Forum Discussion

AmandaMichaluk's avatar
AmandaMichaluk
Community Member
6 years ago

Rise Video Closed Captions Not Showing

Hello, I've created a course in Rise 360 that has videos throughout. I have uploaded VTT files for closed captioning for these videos within Rise. Everything appears to work as it should when I ...
rise 360
KarenGermond-07's avatar
KarenGermond-07
Community Member
5 years ago

This is happening for my client, too.  When I upload to Skilljar the CC is working but in the client's LMS, it's not.  Has anyone gotten to the bottom of why the closed captioning doesn't work in some LMSs?  

AmandaMichaluk's avatar
AmandaMichaluk
Community Member
5 years ago

Hello Karen,

We were able to resolve this issue by making a settings change in the IIS of our web server so that it was capable of using the .VTT files that are included in this courseware. I had to ask our IT department to add the MIME type "text/vtt" and file extension ".vtt".

I've attached the instructions our LMS vendor sent us. Perhaps they will be applicable to your situation.

Hope this helps.

  • AlanBaertschi's avatar
    AlanBaertschi
    Community Member
    3 months ago

    Hi, this is Alan 5 years in the future. Thank you so much for this solution, it worked for us!

    • AmandaMichaluk's avatar
      AmandaMichaluk
      Community Member
      3 months ago

      Thanks for letting me know Alan, I love that this helped someone 5 years later.