Rise with Storyline interaction not working on mobile

Hi Karen Pizur at Bader-Rutter.  We are experiencing the same thing. If you click on the play button, it opens another window and then runs, but not within the RISE application.

Hi Maria and Greg, 

I chatted with our team about this at the end of December and confirmed that this is the intended behavior for Storyline blocks in Rise. 

They're designed to go full screen automatically, and you can click the small X icon in the top left to close the lightbox and return to the Rise page itself. I shared this forum discussion and a few others with our team as a possible new feature idea! 

I'll keep ya posted here, and feel free to also submit your own feature request with us right here. 😁 

I've also experienced this and my client is not pleased with my response. Does anyone have any verbiage they have used successfully to let the user know this is expected and what they can do?

Thanks.

Has there been an update to this problem. We are currently having the problem with a course that is viewed on a mobile device. Do we limit the use of interactions altogether or are there "some" that don't work? 

Hi, Valesa! Some modern browsers, like Safari and Chrome now block autoplay audio and video. This keeps Storyline 360 content from playing automatically.

Since we can't change browser settings, we updated Storyline 360. Learners are presented with the playback button so they can view Storyline 360 content regardless of browser restrictions. This article goes into the change a bit more. 

One other note, when viewing Storyline 360 content in a Rise 360 course on a mobile device, your learners will always see the playback button (you can test this when you preview your course in Rise 360). 

If there are specific interactions that aren't working properly in your Storyline block, please let me know and I'll see what I can do for you!

Hello, Shardenay!

Storyline blocks will always display with a play button on mobile devices. Could you use another third-party tool to create an e-signature form instead? 

That way, you can embed it in your lesson, and you won't see a play button when viewing from mobile devices.

Hi, I just wanted to add to the conversation and request a change to be able to preview SL elements on a mobile as well. At the moment it's  not clear that if you published it it would be OK... ideally I want a preview to see if the activity designed in SL is OK to comfortably use on a smaller mobile device etc. Thank you!

So has there been an updates on this issue?  Seems like everyone wants it to just be viewable on phone device without there being any issues or additional window openings (this will deter learners from confusing, especially with a field based workforce who rely on taking trainings via phone).

I hope there is an actual solve coming!

Hi,

I am also facing with the same issue. I am not able to preview the storyline interaction in mobile mode. I have not tried it on actual mobile and I hope it is working. It will be helpful if we can have the mobile preview on rise so that we can check on how it is working. Are there any support for this request?

Hi, I have the same problem, and my users need to take my course on their mobiles, do you have any solution to visualize

Thanks