Forum Discussion

JoshuaBerkst563's avatar
JoshuaBerkst563
Community Member
9 years ago

Scene Images Not Showing In Review

We have had a problem for the past few weeks across all our developers where when feedback is left in Review, it shows a broken image thumbnail instead of the image of the scene.   https://360.a...
Review 360
AlyssaGomez's avatar
AlyssaGomez
Staff
8 years ago

Hi James! 

We did see the issue in the link Joshua shared, but we haven't been able to recreate this in our own testing yet. Can you share your Review link with us through this form? We'd love to have a closer look!

  • JamesEifler-b91's avatar
    JamesEifler-b91
    Community Member
    8 years ago

    Thank you Alyssa, I've opened a case about this problem.

      • JamesEifler-b91's avatar
        JamesEifler-b91
        Community Member
        7 years ago

        That is really terrific Ashely! I updated and it works. Question on the Update 26 of Storyline 360 page...perhaps this fix could be added there? I wouldn't have known about it from reading the update notes, so I'm really glad that you posted here! I typically do read these notes to get an idea of what's been fixed or other issues I didn't even know about.

        Possible enhancement: when it does capture the screenshot thumbnail, it would be very, very, very beneficial if it could also capture an image of the playbar in the player. That way, I would be able to quickly pinpoint where in the demo (screenshot + relatively close playbar location) the feedback is referring to.

        Thanks again!