Forum Discussion
Screen Capture Issues with Second Monitor
I'm using Storyline 360 and have done many simulations and demos with it in the past recording on my larger monitor.
When I capture screens it's acting very strange and not actually capturing my ...
Hi, everyone!
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Beckey!
Thanks for checking in! We haven't released a fix for this but we did find that the workaround is to have both a laptop and external monitor needs to be set to 100% in order to avoid this issue.
Let me know if you've already tried changing this setting and still seeing the same outcome!
Okay, I think that worked! Here's the trick, though: once you set both to 100%, you need to restart the computer. Storyline doesn't register that change until you do. Interestingly enough, this fixed my Publisher issue too, so thanks for that!
