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BarryReeder-95a's avatar
BarryReeder-95a
Community Member
2 months ago

Screen Reader is Reading Items Not in the Focus Order

Hello.  I've recently started to have a problem where Windows 11 Narrator is reading items that are not in the focus order (either default or custom focus order--doesn't matter).  For example, when I create a multiple-choice question with a question and four answer choices, the screen reader will correctly read the question and the four potential answer choices.  However, when I select an answer (correct or incorrect), the screen reader automatically reads the text and the continue button in the answer feedback popup, then it reads the course title and some random player controls before returning to the answer feedback popup. After it returns to the answer feedback popup, I can control the screen reader/works as it should (SEE ATTACHED VIDEO).  This just started happening during the past week.  I've had no issues like this when creating questions in Storyline in the past.  Any help would be greatly appreciated.

2 Replies

  • Hi BarryReeder-95a!

    Sorry to hear you're having trouble navigating a Storyline course with Windows 11 Narrator!

    Thank you for sharing the screen recording. In the current version of Storyline 360, I tested the behavior on my end with a Multiple Choice, and Results Slide. When navigating to the Results slide, I experienced the same behavior as you. Windows 11 Narrator shifted focus to, and announced different elements of the slide, without any keyboard input from the learner.

    However, I could not replicate the same behavior when testing the same file with other screen readers such as:

     

    It appears Windows 11 Narrator can be a problematic screen reader, as shared by other members in the community. I would like to consult our support engineers, to help determine if this is an issue with Storyline, or Windows 11 Narrator itself; so I've opened a support case on your behalf.

    We can continue the conversation through your case to keep all information in one spot.

    • BarryReeder-95a's avatar
      BarryReeder-95a
      Community Member

      Thank you for this information Steven, it is much appreciated.