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JennaStrausb623's avatar
JennaStrausb623
Community Member
5 years ago

Screen Recording - Output Size Doesn't Match Settings

I'm attempting a screen recording of a software window. The window is maximized. The size of my monitor (I've tried all three of my monitors) is 1920x1080, which is my project size. When I initiate ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, Jenna!

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the enhancements we've included: 

    • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Jenna,

I'm sorry to hear your output is not coming out as expected! We've seen reports of the screen recording becoming misaligned when the DPI settings of any secondary monitors are greater than 96 DPI (or 100%).

If you set all your monitor's display settings to 100%, does that help solve the issue? If you continue to run into unexpected outputs, feel free to connect with a support engineer, and they can take a closer look at your setup.

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