Screen Recording Resolution Issues

Question

Hi,
I’m looking for guidance on how to improve the resolution of videos published from Storyline. I frequently record my screen and import the recordings into Storyline as step-by-step slides using View or Try mode. When I preview the course within Storyline, the simulation looks crisp and clear; however, once I publish it as a video or SCORM package, the final output appears blurry.
I’ve already experimented with adjusting the recording area and pixel dimensions based on my research, but the published output still looks poor.
Any recommendations or best practices would be greatly appreciated.

cm101 · Answer

So when I export the video from Storyline and play it on my PC as a MP4, yes, the video is blurry. When exporting the settings are at it highest as well. When I upload it to the LMS, the video is the same quality. By blurry, I mean it is very low quality. It's readable but definitely not 4k or in the very least not even 1080p.

katie-jordan · Answer

Hi CM101​! I'm sorry you are dealing with this. I'm wondering if you've been able to determine whether this is a Storyline or an LMS issue.&nbsp;
Have you tried exporting your Storyline project as a video at the highest quality, and playing that on your local machine (not via LMS)?&nbsp;

If the MP4 is sharp locally, the problem is likely the LMS or browser (scaling, player settings, or wrong zoom).
If the MP4 is blurry locally, the problem seems to be in the recording/import/publish steps (size/scaling/compression).

katie-jordan · Answer

CM101​ I see, okay, to help you get to a solution here, I'm going to move this thread to our product forum. We have a team that moderates there.&nbsp;

ericsantos · Answer

Hi CM101​,
Thanks for the additional details. Since the exported MP4 is already blurry before it even reaches the LMS, that tells us the issue is likely happening during the recording or project setup stage rather than in the LMS itself.
A few things are worth checking:

Make sure your Storyline slide size matches the resolution you want to publish. For example, if your slide is set to something like 1280x720, your final MP4 cannot exceed that resolution, even if you recorded in a larger area. You can check this under Design &gt; Slide Size.
If your Windows display scaling is set above 100% (for example 125% or 150%), it can cause recordings to look soft when published. Recording at 100% scaling usually produces the sharpest results.
If you record a small area and then scale it up in a larger slide size, that will reduce clarity. Try recording at the exact dimensions you plan to publish to avoid upscaling.

&nbsp;
If you’re unsure whether your project setup is contributing to the issue, you’re welcome to open a support case and share your Storyline file so we can take a closer look at the recording and publishing settings. We’re happy to help you get this as sharp as possible.

tom_s · Answer

I'm having the same issue. It's quite severe and really unusable. Text in the recordings are just not readable.&nbsp;I've ensured the slide matches the screen recording size. No interactions; just "publish &gt; Video". Very poor quality.&nbsp;
If I export the video from the slide (Right click &gt; Export...) the quality is great!&nbsp;
Replay 360 doesn't have this issue.&nbsp;
I've tried to import my export and I select "Compression &gt; none", set to highest quality for publish and the quality is horrid.&nbsp;
Looking for an urgent resolution!&nbsp;
&nbsp;
Edit: When Publishing for Web so far seems to hold good quality video. Publish to Video seems to be the specific issue in my case.&nbsp;

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Screen Recording Resolution Issues

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