Forum Discussion

RobinPearn-0bb6's avatar
RobinPearn-0bb6
Community Member
6 years ago

Screen Recording too small

Hello, I used Replay to record my browser. I only want to show it. However, when I open it in Replay the recording only fills up part of the screen and is too small. 
Replay 360
storyline 360
Studio 360
RenGomez's avatar
RenGomez
Staff
6 years ago

Hi Robin,

Thanks for reaching out, and I'm sorry to hear you're running into this issue! I can see from the image you shared, it looks as though there's additional space that's being included in the recording. 

We've seen this bug before where some extra space was added to a recording. A few questions to think about when coming across this:

  • Did you have an initial recording size that you later changed? 
  • Do you have an extra monitor that's connected when you record?

These conversations here and here shed some light on what you may be experiencing. If you'd like some confirmation or additional help with troubleshooting this, feel free to connect with a support engineer, and they can take a closer look!