Screen recording with mouse pointer in the wrong place

I'm so glad to have found this article as I was almost ready to cry yesterday when I could not work out why my screen recordings in Replay were suddenly so grainy and poor quality compared with my previous attempts. I even tried re-recording my screen in Storyline then publishing and importing the MP4 file into Replay to see if this would fix the issue - but to no avail! I haven't been using Replay for long and hadn't changed my screen resolution recently to the best of my knowledge, but after re-recording this morning it does seem to have fixed my issue - thank you!

Hey Nikki,

Thanks for reaching out! Glad that this thread was able to help you out as well. 

Sounds like reducing your screen resolution was the key for you as well and you're good to go? 

Hi,

Same problem here, and same solution!

Hello Olivier and welcome to E-Learning Heroes :)

Glad you were able to find a helpful thread and I appreciate you chiming in to share!

Thanks for letting us know, Olivier.

We'll keep folks posted with any other updates on the issue where recording at a high resolution causes the mouse pointer to appear in odd/unexpected locations in Replay recording.

Plus one for the same issue - any word on a development fix. 

Would be nice to not have to adjust resolution etc. 

Hi Paul,

No update to share on this issue yet, but you should be able to see the correct mouse pointer while recording if you adjust the resolution or DPI. Do you know what it's currently set at? 

I am now having this problem. One of two things happens. 
Either...

The curser is not in line with what I am doing 

Then I change the display settings and the recorder doesn't stay within the boundaries I set and records a way larger screen size than is required. 

Any help would be appreciated. 

Hi Caty,

After you changed the display setting did you reboot your computer (and/or Storyline)? I'd suggest taking that extra set to ensure everything is reset as needed and then try recording again.

If you find yourself stuck again, please let me know what version of Storyline, Windows, and what your DPI and resolution are. 

I am very frustrated as I spent 2 hours yesterday recording a system and the mouse pointer is out of sync. Very very very annoying!!!!!

Why isn't the default set as the optimal setting?

Once recorded is there anything you can do?