Forum Discussion

MaryHoftiezer-a's avatar
MaryHoftiezer-a
Community Member
9 days ago

Screenreaders reading lots of "blank" lines?

Hi everyone,

I am building a course in storyline 360. Screenreaders are reading alot of 'blank' lines when tested with NVDA and JAWS. It happens in two main areas of the course:  text blocks and a scrolling text screen.

I think I know what is causing this but I am seeking validation. I think that it has to do with the size around the text box and setting that to zero?  Making sure the paragraph spacing is zero after.  The scrolling text it seems like it is the same but making sure that there are no carriage returns below the text.

Am I on base or off base with this?!  

Thank you!  

1 Reply

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 days ago

    Hi MaryHoftiezer-a,

    Thanks for reaching out!

    You’re on the right track. Hidden formatting, extra paragraph returns, or paragraph spacing can cause screen readers to announce “blank” lines in Storyline. If you copied and pasted text, there may also be spaces or line breaks that are hard to spot. For scrolling text, it helps to check for extra returns at the end as well.

    If you’re open to it, feel free to share your file. I’m happy to take a closer look and test things out. You can upload it here or privately in a support case. We'll delete it once troubleshooting is complete!