Forum Discussion
Scroll Bar Inside Text Entry Field
I'm using Articulate 360 and have found that whenever I create a text entry field, the line that says "type your response here" ends up having a scroll bar next to it by default. It doesn't take up more than one line so there shouldn't be a scroll bar, but this has happened every time now since using 360. I've attached a screen grab.
Has anyone else experienced this issue?
23 Replies
Hi Brian. Yes, I also get the same scroll bar when I create a text entry field that can show multiple lines.
If you are expecting a single line input from the user then you can reduce the height of the text entry field to a single line and that should fix your problem. Let me know if it works for you.
Thanks, Richard. My problem is that I expect the user to enter multiple lines into the text entry field and don't want that little scroll bar to show up at all. When I shrink the entry field down to a single line, the scroll disappears, but that won't work for my needs at the time.
Hi there, Brian. We're investigating a similar issue where a tiny scroll bar is added to the text entry field. I'll need a little help from you to determine if what you're seeing matches what we know so far:
- Can you confirm what version of Storyline you’re using? Go to Help > About Storyline. The latest build is 3.13.15006.0.
- Did you upgrade this project from an original Storyline 2 file?
- Does this issue happen with new text entry fields, as well? In new files?
- Are you using a slide size other than the default?
Let me know, and we can work through some next steps!
Hi Crystal. I thought I'd share some info since I also get the same issue.
- I'm using the latest build - 3.13.15006.0.
- I created a new project and a new text entry field.
- I'm using the default slide size (720x540).
- The issue appears when I preview and publish to Articulate 360. Tested this on Windows Chrome.
- This doesn't happen all the time. Some of the fonts (Arial or Times New Roman) are fine. Open Sans and Calibri seem to create the issue. I haven't tested all the fonts.
Hi Brian. I managed to find a workaround.
You can try changing your font to Arial or Times New Roman. I haven't tested all the fonts but there might be more where the issue doesn't appear.
So far I've seen Calibri and Open Sans produce this issue. Let me know if it works for you.
Hi Crystal. All of my experiences are the same as Richard's, although I've published to my network instead of Articulate 360. It also appears when I publish for LMS.
Richard, thank you for letting me know that changing the font to Times New Roman and Arial resolves this issue. I tried a few other fonts, besides Calibri and Open Sans, and haven't found any others yet that do not produce the scroll bar. Only TNR and Arial.
Thanks Brian, and Richard for the detailed information.
I was also able to recreate this on a new project, but only with Calibri font. Open Sans worked fine for me. So that adds to the confusion! I'll share my example with our team to look at further and we'll keep you posted here.
I'm also experiencing this issue with all fonts except TNR and Arial (this includes Open Sans and Calibri). Very distracting bug since we use a proprietary corporate font. Looking forward to a resolution on this.
Really sorry you're running into this bug, Meghan! Surprising that you're seeing the problem with all fonts except Times New Roman and Arial. I'd like to add the details of your file to our bug report. Can you help me with a few points?
- Can you confirm what version of Storyline you’re using? Go to Help > About Storyline. The latest build is 3.13.15006.0.
- Does this happen in a new Storyline 360 file with no other content?
- Are you seeing the problem when you preview the slide and after publishing?
- What slide size are you using?
Hello Alyssa. I'm having a similar problem. I'm providing the information you're requesting above:
- I'm using Storyline 360 v3.13.15006.0
- This happens after I convert a SL1 simulation to SL360. If I create a new text entry field in the converted project, I do not get the scroll bar arrows. The disadvantage is I don't see the cursor after clicking in the new text entry field. I have to click a second time to see the cursor.
- I don't see the scrollbar arrows when I publish, just when I preview. After publishing, when typing text in the field, you see just the top half of the text even though the height of the box is adequate. When previewing the project, you can see the text, but the scrollbar arrows are in the way.
- Slide size is 1033x657.
Other info:
- Font is Arial, 8 pt.
Hi Alyssa,
Thanks for your response. I checked and I am running the latest version of Storyline. I was originally seeing the issue in courses with other content, but I opened up a blank file and am still seeing the issue. The course I originally saw the issue in had a slide size of 1009x568, but it also appeared in the blank file that had the default slide size of 720x540.
The issue appears in both preview and publish.
Thanks!
Meghan
Thanks for confirming those points, Meghan. Our team is having a look at this behavior, and we'll update you as soon as we can in this discussion!
Hi there Bruce,
Thanks so much for chiming in, and I'm really sorry this is plaguing you!
Would you be willing to share your project file with me? Our team is investigating this bug, and the more sample files we have, the better.
You can click here and attach the original Storyline 1 file to a new thread comment. If you'd rather keep it private, click here.
Hello,
I am having the exact same issue. When publishing to my LMS I am getting this little tiny scroll bar in the text entry boxes. Font is Arial which is odd given what others are sharing above. I'm attaching a screen short here. I'll also privately send the file to support. I need to demo this file next Tuesday, sure hope we can resolve this bug by then.
Hi Matthew,
Unfortunately, this happened after I had run today's update. Good thought, but didn't check out.
Wendy
