Seekbar not moving on rewind

Hi Caesar,

Do you have "Pause timeline of base layer" checked on the Slide Layer Properties?

Also, what "When revisiting" setting did you use on the base layer? Let me know if that helps!

Hello Alyssa,

Thank you for your reply.

-I did not pause the timeline of the base layer.

-When revisiting, I chose 'Reset to initial'.

I also observed that the case is intermittent. The seekbar moves in some pages when I click on it.

I review the slide and layer properties again.  But I fear the results would be the same.

Caesar

Thanks, Caesar. I put together a quick sample file with the settings you used. Give this link a try--are you seeing the same problem there? 

Hello Alyssa,

Thank you for coming back on this.

Sadly, I get the same results. The seekbar is 'visually' not moving when I click the 'Rewind' button on the layer immediately after the end of the timeline. But, when I click on the 'Play' button it shows the seekbar moving at its proper timeline.

And when I close the layer and open it again, since When revisiting is set to 'automatically decide', the seekbar is up to its end. Then I click the 'Rewind' button and the seekbar does not 'visually' move but you know the timeline of the layer is moving.

This only happens when I let the timeline of the layer finish and click on the 'Rewind' button. However, when I click on the 'Rewind' button while it is playing, the seekbar behaves as expected.

I will try to reinstall SL/2 and see if the situation persists.

Now I see what you mean, Caesar. Thanks for clarifying that.

I did a little digging, and I found that this is a bug we're working on with our QA team. In other words, it's not just happening in your file--I'm seeing it, too.

We’ll continue to keep an eye on this to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes.

Here's some more detail about how we tackle bugs .  I'm really sorry that I can't say if this issue will be fixed, but you're in the right place to stay updated on this bug's progress. 

Thank you for confirming what I thought. I lost a lot of hours trying to understand what I was doing wrong. I needed that functionality in the way I designed my course navigation.

I want to believe this deserves attention since it is at  the core of the SL solution, ie triggers, layers, and states. I hope this will merit the attention of the QA team. It is not a feature request; it is a bug that admittedly not many may have noticed.   The feature’s current behavior differs from the behavior that was intended.

Then again, I understand the process that needs to happen.

So sorry about all the time you lost, Caesar. I know that had to be frustrating.

If I get any new updates, I'll be sure to post them here. You'll be notified immediately since you're subscribed to this post. 😊

Thank you very much and looking forward to it.

Any updates on this?  I am experiencing the bug too.  The rewind works on some slides and not others.  Also, when clicking previous to return to previous slide it is not restarting the previous slide at the beginning.  Slide properties "When Revisiting" is set to "Automatically Decide" which behaves properly on majority of slides.  I haven't tested them all but I know it is not working as expected on one slide.  I expect it to replay the slide at the beginning after selecting previous but instead I get a white slide and no movement.

As a work around I changed the setting to "Resume to Initial state" which is not ideal.

Any word on this? From what I understand, the rewind feature on the seekbar will not work if the slides and layers are set to "Resume saved state"

We need the slides set this way because we disable the next button until all the slides and layers are visited on the slide. We use variables to accomplish this and therefore need to have the slide "Resume the saved state" so the user does not need to repeat the slide and the variables are not reset.

We would like the user to be able to hear the audio on the slide again if they choose to, but again, the rewind button does not work.