Forum Discussion
Send a copy not working
Hello, I've been trying to send a copy of a rise file to my client, but whenever I enter his email I keep getting this text: Failed to send copies to the following emails, please ensure that they...
Having the same issue and it's with the new interface. If I switch back to Classic I can send. Having a lot of issues with new dashboard.
Hi JEnCharrette!
Sorry to hear you're having trouble sending copies of Rise 360 courses!
Testing this on my end, in the Team Folders view, my colleague received a copied course without issues. Are you experiencing this behavior across all Rise 360 courses, or is it local to one? Also, does clearing the browser cache, or using a different browser make any improvement?
If that doesn't do the trick, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
Hello,
Having the same issue. Cleared the cache and used a different browser. Still have the same message
