Serious Lag and Memory Buildup in Long Storyline360 Course – Suspected Media Unloading Issue

Hi OrvinCastanha,

Sorry to hear about the trouble you're experiencing! I appreciate the detailed description and the troubleshooting you've already tried.

We don't have any known issues related to what you're seeing. Regarding media retention, Storyline 360 does manage media across slides, but optimizing your media assets can help reduce the load and improve performance. Unfortunately, there isn't a direct way to force memory to clear between slides or scenes, but optimizing media and updating your software can mitigate these issues.

Since you're already using optimized media in your course, we can start by checking if you're working on your local drive. Working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to fix installation issues and update Storyline. 

We'd be glad to investigate further if the issue persists. You may share the affected Storyline project here or privately in a support case, where our Support Engineers will work with you one-on-one. We'll delete it when we're done testing.