Forum Discussion
SL 360 Closed Captioning Bug - disappearing CC
On several of our recent projects, all of which are on current version of SL 360, there is a bug in the CC. The CC is added, time-edited, and saved. Going back into "Edit Closed Captions" reveals th...
Without seeing your project file, it's hard to understand what you may be seeing.
A quick search is not turning up any similar sounding reports.
You mention editing the time, so perhaps check the milliseconds as we've seen an issue in the past surrounding that setting and this is the solution:
It looks like the timecodes in your caption files are incomplete. They should have milliseconds in this format: 00:00:00,000 (where the comma followed by three digits are the milliseconds).
Here's how you can quickly fix the issue:
1) Open each caption file in a caption editor or a text editor (such as Notepad).
2) Add ,000 to the end of each timecode.
3) Save and close your caption files, then import them into Storyline again.