Forum Discussion

JonSchiedermaye's avatar
JonSchiedermaye
Community Member
7 years ago

SL 360 Closed Captioning Bug - disappearing CC

On several of our recent projects, all of which are on current version of SL 360, there is a bug in the CC. The CC is added, time-edited, and saved. Going back into "Edit Closed Captions" reveals th...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
7 years ago

Hello Anh,

I took a look at the case Jon worked on with our team, but it looks like we did not hear back from him on the issue.

Are you using the 'Undo' option when you are experiencing the empty captions? 

Are you able to replicate the behavior in a new file or is it just an issue in the current file you are working on?

  • PHITHIMaiAnh's avatar
    PHITHIMaiAnh
    Community Member
    7 years ago

    Hi Leslie,

    Thanks so much for your reply. 

    I've replicated this problem on some projects that I'd worked on, and I'd to retype the captions on the empty bubles. I'm worried about it because I don't know where the issues come from.

    When I published the project on Review mode, it seems ok, but when I'm back to my files, I experience these empty captions. I don't use the "Undo" option.