Forum Discussion

JonSchiedermaye's avatar
JonSchiedermaye
Community Member
7 years ago

SL 360 Closed Captioning Bug - disappearing CC

On several of our recent projects, all of which are on current version of SL 360, there is a bug in the CC. The CC is added, time-edited, and saved. Going back into "Edit Closed Captions" reveals th...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
7 years ago

Hi there, Anh. Appreciate you confirming those details!

Like my teammate, Leslie, I'm not finding reports where we have logged this oddity as a bug yet. Considering you ran into the same behavior as Jon, we'll need to investigate this further.

Could you share one of the troublesome .story files with us via this link so we can have a close look? If this is a bug we can recreate, we'll get it reported right away so we can begin looking at next steps. Looking forward to helping!

  • JonSchiedermaye's avatar
    JonSchiedermaye
    Community Member
    7 years ago

    I'll just add that while I haven't had time to work with Articulate tech support to find the bug, this is an ongoing issue for me.

    Disappearing CC. The bubbles right where you left them, just empty. Not using "undo" while keying in the CC.

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      7 years ago

      Hi there, Jon.  If you can record a Peek of this behavior happening, that will help us to try and reproduce on our end.  We haven't had other reports of this happening, at this point.  Joshua will be happy to work with you when you're able!