Forum Discussion
Slide Layer Bug
There's a bug where the articulate storyline doesnt show the objects inside that layer, but it works when i preview it. What seems to be the problem?
I tried restarting already.
Hi John,
Happy to chime in!
A possible cause for thumbnails to not display properly in Storyline 360 is the presence of data corruption. While not exactly a bug, the corrupted objects still need to be identified and removed for the slides/layers and their previews to work properly. Can I ask if you've tried recreating the affected layer from scratch to see if this helps restore the preview?
If you need help with recreating the layer or verifying if there is indeed a corrupted object in the layer, feel free to share a copy of your project file here or in private by opening a support case so we can take a look. We'll delete it when we're done testing!
