Forum Discussion
Slow to load My Contents
Does anyone else have an issue with slowness in Review 360? My Content area takes a very long time to load, if at all. I'm constantly having to refresh the url.
Could it be to the amount of published files I have in My Content? There is nothing wrong with my internet connection - all other programs, websites etc load fine.
22 Replies
I left my computer on and went to work, 7 hrs later and it’s still downloading. I just signed up too. Is there a cooling off period? I’ve cleared the cache, tried again and it’s slower than a sloth. No problem with any other site or app.
I am having the same issue. I have used review links for 2 years and this is the first time this has happened, but no matter what link I used (various courses), I get the same results. It shows nothing and take almost 3 minutes just to show the first page!
And yes, I cleared my cache and it didn't help. My other team members are not experiencing this problem - just me. I am using Google Chrome and it is up to date.Hi Karla,
Sorry to hear that you ran into this issue. Since you're the only one on your team who is experiencing the issue, try viewing your Review 360 links using the following to see if you observe any changes in the loading speed:
- Updated versions of Mozilla Firefox or Microsoft Edge
- Google Chrome's Incognito mode
If the issue persists, try publishing a different course to Review 360 and checking to see if this loads slowly for you as well. If all Review 360 links appear to be affected, reach out to your IT staff so they can check why the links aren't loading properly when accessed from your device. If a single course or project is affected, please open a case with our support team here so we can take a closer look at what's happening.
I am experiencing the same issues as well....my Rise content loads very quickly, however, the Review 360 does not. This behaviour seems to have started when the review site wads updated to the latest version that includes the tabbed search function..I been waiting for the content to load for 30 minutes...still nothing.
Hi John!
I'm sorry to hear you've also been experiencing slowdowns with Review 360! I've tested this on my end using Chrome, and the dashboard and content are loading without issues. Everything on our end is running at 100%.
To clarify, are the slowdowns affecting all of the courses you attempt to publish or just one specifically? Depending on a project's content, media such as audio or video files can affect this, as well as the number of slides and layers used.
Assuming you have cleared your browser cache, I would make sure your browser is up to date. If the problem persists, I would reach out to our support engineers in a support case so they can take a closer look at your setup.
Thanks for reaching out! Looking forward to hearing from you!
Hi Andrew,
I'm sorry you're running into this snag with Review 360! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
It's not playing a course that's the issue for me - it's the actual upload to Review.
I have a small project file (less than 30MB) - but publishing to Review 360 from Storyline is taking forever. I have followed all instructions, repaired Storyline (uninstall and reinstall) and am still having the issue. I get stuck on the 'Uploading Course' bar.
So far I have been waiting 20 minutes, and this is the progress (see picture). I should add, this happens fairly regularly - one moment its fine, the next there is a big delay.
Hi Anne,
Thanks for letting us know! To keep everything in one place, you can continue to work with Luiza on this. No need to copy anyone else! Also, just an FYI replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish.
What would I put in the support case? I'm not sure what information you would need.
Hi Anne,
I opened a support case on your behalf so we can get you in touch with one of our support engineers. Someone will be in touch shortly to troubleshoot the behavior you're experiencing.
Thanks. I was just writing a reply to Luiza, who else should I copy? I have lots more information for you
Anne
Hi Nicole,
Thanks for letting us know about your experience! Assuming you have cleared your browser cache, I would make sure your browser is up to date. If the problem persists, I would out to our support engineers in a support case.
Hi Anne,
I'm sorry Review 360 is running so slowly for you! Everything on our end is running at 100%. Since you already cleared your cache, I would recommend starting a support case with our support engineers.
Thanks for reaching out!
I'm having issues today with Articulate Review, same as above. It's loading very slowly, telling me there's no Internet connection, etc. I cleared my cache in Chrome it did not help. Very frustrating!
This still happens on a daily basis to myself and coworkers. We all work in different locations and are not on a network.
