Forum Discussion
Solution for white/blank screen in Storyline 360 preview and frozen first slide in Review
Hi guys,
Since I did not find a thread with the solution, which would help me a couple of days ago, just wanted to share my experience debugging blank preview screen in Storyline 360 and unfreezin...
Hello Muhammad, and welcome to E-Learning Heroes. 😊
I was able to take a look at the case Stephen worked on with our team, but we did not hear back from him to confirm any resolution.
Since you mention an issue within your software during preview and when publishing, it sounds different. Does the problem happen in any course you are working on or just this particular one?
- If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
- If it's happening in any/all files, you should conduct a repair of your software.
If you prefer, please share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.
Hello Leslie,
I unfortunately decided to update my Storyline 360 software today and immediately afterwards, I have the same problem as what has been expressed in this thread. I have tried all of the troubleshooting options here (uninstall/reinstall software), reinstall font, brand new storyline file with import to brand new storyline file and adding a text box and setting the font to an adobe font and it gives a blank screen every time. There is no need to send in a .story file because its very easily reproducible. Simply create a new project, add a text box with sample text, switch the font to Semplicita Pro and then preview the project. It will crash every time.
Is there a way for me to rollback the software as I have to complete this project today and now everything has come to a screeching halt.
