Forum Discussion
Something went wrong: there was an error publishing your course - How to resolve
I made changes to my course and tried to publish to review but I keep getting
"Something went wrong: There was an error publishing your course. Please try again."
- I've published this course for review previously, and its been fine.
- If I duplicate the course I still cant publish it to review. if I duplicate older courses I cant publish them to review.
- I cant Publish to LMS either.
- Does this mean there is an issue with the course its self? if I delete all the lesson pages I can publish the course, is there a size limit I've reached? how can I check this?
- I've used some jpegs with _NOPROCESS_ at the end but also a lot of .svg files.
37 Replies
I just submitted a case because we haven't heard back from an Articulate person yet.
Thanks Lorraine 🙂!
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Between yesterday afternoon and this morning, I successfully published close to 40 Rise recently edited courses and microlearnings.
Published to LMS, PDF, and Review 360.
I successfully published 2 and failed on the third.
Issue is still not fully fixed............
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Any update on this?!
I can't publish a Review Course either - or a duplicate. Most annoying - it's supposed to go to the SMEs today
We were also unable to publish our course on Review. So we found the buggy element: We made a copy of the course for testing purposes, deleted one chapter at a time and tried to upload the course after each deleted chapter. When the error message finally disappeared the first time, we knew we had found the buggy chapter. In our case, it was the third one.
After that we did the same with all the elements of that chapter: delete one block - try to publish - error still there? Delete the next block - try to publish ... Until publishing is possible.
This way we found out that there was a block with an attachment, but the attachment was empty. After we deleted this empty block, publishing was possible.
We replaced this block in the original course and now everything works fine!
As mine was a 'test' course, I'd put some block 'place holders' in without any content (in my case it was to access a downloaded file). Once this was remedied, the publishing worked a treat. Thanks!
That seems the fix the buggy courses in our end too.
Thank you very much of troubleshooting! I though of doing that very same thing, but could not find the time for it yet.
Of course there might be other buggy elements at the moment, but that is the only one that we have encountered so far.
I had an empty placeholder for a document attachment. I uploaded something to it and was then able to publish. But this only recently became a problem - I'd been publishing for weeks with the placeholder there.
Empty file attachment blocks in my course were preventing SCORM publishing, so once deleted, or when files are added it was possible to publish successfully.
I heard back from the Articulate Rise techie and he told me it was because my course had an empty attachment block. I learned something new today. I didn't know we couldn't have empty blocks if we want to publish for Review. I had it there as a placeholder to remind the client that I need that document from them. After I removed the empty attachment block, it published! So, I think a few of you should be hired as Articulate techies :-)
I had the same problem three days ago. Could some one help?
Hello InterLearn LLC!
I'm sorry to hear that you've been having issues publishing your course.
Does the issue occur regardless of which course you are trying to publish? Have you tried clearing your browser's cache or using a different supported browser?
Would you be willing to send us a copy of your course so that we can take a look? You can reach out to our Support Engineers by opening a case here.
