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We are several authors experiencing errors (see attached image) in Rise. This has persited since yesterday - several times a day. It seems to happen randomly; while editing text and importing images...
I'm having similar problems. Having to log in frequently to Rise. And I can't open Review from the desktop app. I can publish a file to Review, and can view the file, but I can't log in to Review so I'm unable to manage feedback comments. None of these are showstoppers, but these issues are certainly slowing me down and making it harder to work.
Hi Alison! So sorry to hear that you need to frequently login to Rise and you can't open up Review to manage comments.
If clearing your browser cache does not work, and you still continuously encounter these challenges, please open a support case using this form. One of our technical support engineers will assist you in troubleshooting the issue.
I've cleared my cache and this issue is still occurring. I'm just about to go on leave - if it's still happening on my return I'll submit a case.
Sounds like a plan, Alison!
Please open a support case if you continue to encounter this issue. Our support engineers are on standby to help troubleshoot the issue.
