StoryLine - Pictures / Images not showing

Hi, Blake. Thank you for those clues!

We appreciate confidentiality and can sign an NDA if that works for you and your team. Just give our Engineers a shout! In the meantime, I'll do my best to help track down the culprit without seeing the file.

Storyline supports both of those image formats, so we look good there. Is this happening with any image file or certain ones? Also, what browser(s) are you using to view the published output?

I'm experiencing a similar issue. I have copied and pasted a scene into a new file. All of the images that were on the original slides are not showing (both while in editing mode and in preview); this includes png files, characters from the 360 library,  text to speech and audio files. They show as an element on the timeline, but they are not showing on the slide. Text to speech and audio files show on timeline list, but then do not show on the actual timeline itself (if that makes sense). 

Example attached. When previewing you will need to wait for a few seconds before first animation appears. There is meant to be a phone showing and audio file with a ringing phone, but it's not working...hence this query. I could just put these files back in, but I have multiple scenarios I need to adapt and use, so really don't want to have to redo everything. 

I'm using the most up to date version of 360, using Google Chrome (if that helps). 

Hi Leonie!

I've looked at the file and added the characters again, but like you said they weren't originally in the file. 

In the future, I'd recommend not copying and pasting scenes between projects. It's best to use the Import option to import Storyline courses. 

It's also important to work locally so saving projects to your Documents folder or Desktop will avoid future snags like this. If you're collaborating with other colleagues on a course, here are our tips to avoid file corruption. 

I've attached the updated project with the characters to this discussion.

Thanks for your help, however it seems odd that this issue has only come about in the last two updates. Previously I was able to copy and past scenes or slides from one project to another without an issue. Our team often reuse content that needs minor tweaks, but saved in different areas. I have experienced quite a few issues from the past two updates which I have passed onto the support team. I work from my local files, so I don't think this is the issue. In future I will use the import feature, hopefully this solves the issue in the short term. 

Hi Cynthia,

Blake may no longer be subscribed to this conversation, so you can also try the Contact Me button on his profile page. 

If you need some additional help with this issue, feel free to connect with a support engineer and they can help troubleshoot.

• Submit a case here!

Hi There. We are experiencing the same issue. Articulate 360 is updated. I've tried importing a few slides at a time, but nothing works. I can't see the graphics until it's published, so I can't edit anything within Storyline. It's all blank slides in all views until published - but even after publishing it doesn't show up within Storyline so it's not workable as it's just an unedited Powerpoint file.

I can't share the file as it's for a medical company, but it's full of charts and tables, if that means anything. However, even the most simple title slide (with just 2 lines of text) won't show up when imported.

The PPT file is in the same folder as the Storyline file, too.

It seems there is an issue with the latest version of SL360 as it used to work for me.

Even when importing ONE slide at a time, nothing shows up within SL360.

Is there a way to export the PPT file that might make it work better - anyone know?

Thanks so much in advance! :)

Hi Designs Online!

We're here to help! It sounds like the PowerPoint slides are blank in Storyline 360.

Here are a few questions to get us started:

1. What type of graphics have you added in PowerPoint?
2. How are you saving the PowerPoint?
3. Which version of PowerPoint are you using?
4. Have you tried copying the slides to a new PowerPoint file and then imported it into Storyline 360?

These questions will help us start troubleshooting! I'm looking forward to finding the fix.

I have had the same issue. Except I had not even yet published the module. All images (even though they were in .jpg format) or were Articulate characters would not display. Initially I could see they were there in the thumbnail, but on the actual slide the images were not visible. Placeholder was there, meaning I could click on the item, I just couldn't see it. I had to provide this file for an audit, so all images have now had to be replaced.

Like a previous poster, it seemed to be an issue after an update a couple of months ago. Obviously this is not an ideal situation.

Hello Michele!

I completely understand how frustrating this would be! It sounds like replacing the images and characters temporarily solved the issue. I hope this issue doesn't arise, but if it does, please reach out to us in a support case to begin troubleshooting right away. 

Feel free to bookmark this link: Submit a Support Case.

Same issue. I opened up an existing course to make some edits, and an image that is located on all 30+ slides doesn't show in either preview or publish, even though it is set up correctly on the timeline. Clearly an issue with a recent update.