Storyline 3 stuck - says "Initializing commands..." - all after the Windows 10 "upgrade

Hi Luís,

I'm so sorry to hear you're running into that error message. Thanks for opening a support case--you're in good hands! I took a peek into your case, and I can see that our team of Engineers are working together to nail down what's going on in your system. 

I'll continue to follow along with your case and share updates here, as needed.

Like Luis, I can't get into my articulate 360 or articulate 3. While "Initializing Commands" I get an error message...."A problem caused the program to stop working correctly. Please close the program." Support just sent me a link to try some things that didn't work. 

Hi Colleen,

Really sorry these steps didn't help! We want to get this sorted out as soon as possible, so I've reopened your case with our engineers. They'll reach out soon to investigate this further. 

The Admin tip worked for me . Thanks for the info :0)

Glad that this was able to help you out as well David.

Thanks for chiming in to share and welcome to E-Learning Heroes :)

Thanks, worked for me too! Thanks for the good support

Thanks, Lida! Glad to hear it. 

Same problem with Storyline not launching after an Windows update. Will try the suggested fix.

Hey John,

Sorry you're running into this, too! Let us know how you make out after running the repair. We're here to help you!

The fix was easy enough (right-click and run as an administrator) but significant time was lost realizing it was a problem in the first place (it looked as if the application was just taking a long time to load, so this, along with rebooting the computer, was tried several times) then troubleshooting.