Forum Discussion
Storyline 360 - Animate In By Paragraph Missing Words and Lines
I'm encountering a super frustrating bug in Storyline 360.
Whenever I use the Animate In By Paragraph option, there is a chance that it will either;
Completely skips lines in the paragraph,
...
- Hi everyone!I'm happy to share that we just released Storyline 360 (Build 3.70.29211.0)! In this update, we've released the fix for the bug where text boxes that animate by paragraph might not load consistently.Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please reach out to us by submitting a support case!
Hello Kimmo,
I've reviewed Alistair's case, and it looks like one of the identified causes of the issue is certain fonts that were installed on their machine. If your course is using custom fonts, are you able to replicate the behavior if you switch your course's font to Arial or any of Storyline 360's built-in fonts?
If using Arial doesn't fix the issue, would you be willing to share a copy of your Storyline 360 project file with me so I can take a closer look at what's happening? You can upload it here, or in private through a support case for testing.
Joe Tansengco
Hello Kimmo,
I've reviewed Alistair's case, and it looks like one of the identified causes of the issue is certain fonts that were installed on their machine. If your course is using custom fonts, are you able to replicate the behavior if you switch your course's font to Arial or any of Storyline 360's built-in fonts?
If using Arial doesn't fix the issue, would you be willing to share a copy of your Storyline 360 project file with me so I can take a closer look at what's happening? You can upload it here, or in private through a support case for testing.
Just letting you know, I have experienced this issue on machines without any custom fonts installed, across multiple different projects, many of which do not share any fonts and some which use only system fonts.
I have an interesting aspect of this error in the 'animated by paragraph'. It depends on when and how you publish the function.
here is a screen capturing of a minimal example (3 text blocks with animated by paragraph)
https://360.articulate.com/review/content/d6c8b36a-23c1-465a-80c5-d92bb588a9ca/review
page 1:
-> block in the middle is the problem
-> error: line 4 delayed and line 5 missing complete4 passes at the recording
(1) start storyline file -> publish to web -> error -> close storyline
(2) start storyline file -> open slide view -> close slide view -> publish to web -> no error -> close storyline
(3) start storyline file -> mark the slide (not open it) -> publish to web -> no error -> close storyline
(4) start storyline file -> publish to web -> error -> close storylinepage 2:
-> only animation errors - no missing textthe cause of the error in my example is the use of user defined text styles
Jürgen
Hi, and thanks for sharing your experiences. Perhaps this issue is somehow related to user defined text styles. This feature was published in SL on July 2020 and this could match the time when we encountered this issue for the first time.
If this is the case, which is the best way to fix issue in already implemented courses? Is there any other way than resetting text styles text box by text box and the manually setting correct styles?
Hello Joe,
we have also tried using Arial and the issue is the same. Last thing we did was uninstalling and re-installing SL according to this instruction (https://articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior). But the problem still persist.
My colleague has already opened a support case around this issue (Case #03230580). But all the discussions I have red so far says that Articulate is not able to replicate the issue on yourside, but it is obvious that many of your clients are struggling with it. I hope that you at Articulate take this issue seriously, as it is not possible that in each case the problem is on client side.
Implementing separate boxes is really not a solution us and I don't need any workarounds. I just want to understand what causes this problem and how we can prevent it happening again.
Many thanks in advance!
