Storyline 360 - Login/Access issue - OKTA VPN

Hi Stanton,

Thank you for reaching out and sharing what you are experiencing. The cadence of every month is expected. Articulate 360 automatically signs you out every 30 days or after 7 days of inactivity for security reasons. The Articulate 360 desktop app uses your default web browser to sign in to align with the latest security best practices.

A VPN changes network paths each time it connects, preventing the Articulate 360 desktop app and service from connecting to our servers.

We’re investigating this connection issue to determine the next steps. 

While we're investigating, here's how to work around the issue:

1. Sign out of the Articulate 360 desktop app. You can click the drop-down arrow beside your avatar in the upper-right corner of the app and select Sign Out. Here's a video demo.
2. End the Articulate 360 desktop app and service by right-clicking the taskbar and selecting Task Manager. (You might need to click “More details” to see all the services running on your computer.) Select Articulate 360 Desktop App and click “End task,” then select Articulate 360 Desktop Service and click “End task.” And if you see a suspended Articulate 360 task, end that one too. Here's a video demo.