Forum Discussion
Storyline 360 - Text is constantly cut off / cropped in text boxes and shapes.
I keep hitting an issue where text boxes are not displaying text correctly.
Words are cropped off mid-letter, as seen in the image below - see the first line of each sample - ending in "severe in the left".
It doesn't seem to matter what the text box settings are for - Autofit / do no resize, or the margin settings.
25 Replies
Hi Fazzi,
Sorry, you've run into this odd behavior - it looks like it's happening with the preview or published output? How does it appear on the slide while you're editing? Are you seeing this in all your Storyline files, or only this one?
Also, can you check that you're on the latest update of Storyline 360, which is build 3.25.18088.0. You can check by going to the "Help" Tab -> "About Articulate Storyline".
Hi Ashley,
i'm on the 3.25 build you noted, and this has actually been happening for a while, across several updates.This occurs in editing, but doesn't appear in preview.
This has happened across various other projects.
Thanks, Fazzi. If you're only seeing this while editing and not in your preview or published output I'd also look at these best practices to prevent the file from misbehaving.
If you're able to share a copy of the .story file, I'm also happy to take a look and investigate further. You can share it publicly here, or send it to our Support Team privately.
We’ll delete it when done troubleshooting.
Has a solution been found for this, as I'm currently encountering the same behaviour from Storyline?
Hi Thomas,
I do not see where Fazzi submitted a support case to us, so I do not have an update to share with you.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Was this resolved? I am having the same issue and I am on the most updated Storyline 360
Are you tabbing at all to create spaces? This tabbing issue was raised over a year ago...
...and still exists (just tested again) in version 3.33.20697.0
(Copied from another thread)
Solution! Connected to the "modern text" feature, which is a new feature.
Go to Design > Fonts and disable the "Use modern texts" option.
Thank you Articulate and John Say!
Thank you so much!! I have been struggling with this over the last few days and your answer solved the problem for me as well.
I am having this same problem, and I *do* have modern fonts disabled. I am going CRAZY. I can only see it once the file is published in 360 Review. I can't see the issue in either edit or review mode.
Cannot see it on Edit mode.
Cannot see it on Preview slide or scene or project mode.
Not sure why my pic got reported...
