Storyline 360 -Logged In, But Still Prompts for Login

Hi Michael!

I'm happy to help! 

Users are signed out of Articulate 360 every 30 days (or after 7 days of inactivity). If either of these applies to what you're experiencing, you'll need to sign back in using the Articulate 360 Desktop App and then re-open Storyline 360.

If you're experiencing something different, please use this link to start a support case!

Hi Michael,

Welcome to the community! Sorry to hear you're having issues logging in.

Here are some common reasons why you might have trouble signing into Articulate 360. 

I would also like to recommend enabling the network endpoints and ports listed on this article as you'll need to have access to all those sites and ports listed to seamlessly access Articulate 360 tools.

Hope this helps!

Why exactly do we need to login again after 30 days? I use Storyline 360 from monday to friday. Wouldn't a connection to the internet be enough to confirm my account is still active?

Hi Bas,

The Articulate 360 application will reauthenticate you every 30 days through a login to confirm the valid subscription and it's a best practice for security purposes as well. 

Thank you for the answer Ashley. I was just wondering what the reasons behind the repeated login were. Good to know it isn't a bug or a malfunction. Guess it's for our own good ;)

I could use some help with this, as well. I just opened SL360 and 3 times during my simple work to import a video, update the player settings and preview/save, I was prompted that I had to log into Articulate 360 to continue...and given a button to log in.

I clicked the button and a window displayed saying I was being redirected to my web browser to sign in. No redirection occurred. The window has a button to "Start Over", which I had no choice but to click, since there was no obvious way to exit the window otherwise.

The window then changed to display a lock icon and a "Sign In" button...still no redirect to my browser. So I clicked "Sign In".

(BTW, I should mention that after the first time through this process, I did get signed in and still had the browser window open , with my profile icon displayed and a "sign out" option...so I was signed in during each subsequent launch.)

At different points I had a "Cancel" or "Exit" option, which took me completely out of SL360...while still being signed in online.

If it helps, I originally launched SL360 from a Start Menu icon. And just now, I click the Articulate 360 icon in the Start Menu, and again am being prompted to sign in. And, still getting a "redirect" message which doesn't occur, a "Start Over" button, followed by the "Sign In" button. Yet, I'm still signed in, which is how I'm able to post this message.

What am I missing?

Thanks,

George

I'm having a similar issue. Launch the Articulate360 desktop app, click "Sign In", does nothing. Doesn't launch a browser, or redirect anywhere. I logged into the website - tried again - nothing. I cannot open SL projects. It wants me to sign into the desktop app, but cannot sign in because the "Sign In' button does nothing.

Hi Courtney,

I'm sorry you're unable to sign-in to Articulate 360! Clicking Sign In should redirect you to a web browser to complete the login process. If that's not working, take a look at reasons in this article below to help troubleshoot:

• Articulate 360 Desktop App: Can't Sign In

If these tips don't help, our support engineers can take closer look at your setup and get you going again!

SUBMIT A CASE.

Hi Mike and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are experiencing. I appreciate you contacting our support team directly and I can see that you are working directly with Gerald.

I'm having this same problem. I get "You're being redirected to your web browser to sign in." I was already signed in and it does not update so I can access Storyline. I've even signed out and back in using Articulate 360 desktop and it stays on the pop up "Start Over". I'm in an endless loop of not being able to access the program, even though I'm signed in. Any ideas?