Storyline 360 crashes when try to copy/paste

Thanks for clarifying, Mateusz :) 

Good day,

I have been having trouble with StoryLine 360 for a while now. It seems I am not the only one experiencing the issue, but would appreciate your assistance. 

On any project that I work on (or newly created), when I try to copy/paste SL will freeze for 4-5 seconds and then auto-close.

I have noted that it occurs when I try to do the following:

- Paste shapes from powerpoint;
- Paste copies of the same shape on SL;
- Pasting text from word into a SL shape.

Could you please advise what I can do. I have already done a full uninstall of Articulate and reinstalled it, but it is doing exactly the same. Using Reply360 I was able to create a short 1-minute video that shows exactly what it does. 

Your guidance would be appreciated.

Hi Alain,

Thanks for sharing that video and the troubleshooting steps you took to try and fix the issue. Unfortunately, the video seems partly cut off, and I wasn't able to see what was happening.

No worries though, as I've opened a case on your behalf to connect you with a support engineer to provide some tailored help! Be on the lookout for a reply soon!

Hi Jan!

Sorry, this is affecting your project! I can see how frustrating that would be.

It sounds like this is only happening when copying the notes from one slide to another. Does an error message appear after pasting the text in another notes field? Or does Storyline close without any error message?

It would be helpful also to know if this is happening in every project or just one. I want our Support Engineers to work with you 1:1 to understand what might be occurring behind the scenes. Please use this link to connect with a Support Engineer.

I'll look for the case and make sure to follow along to see what the fix is!

360 crashes when I try to copy and paste anything within the program - even text.

Hi Angela,

That doesn't sound right! I would first check to ensure your files are saved locally, as working from a network drive can cause issues such as lagging and corruption.

• Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive

Submit a case.

Hi Angela,

Sometimes all I do is re-import my .story in a brand new .story and most of the times this fixes the issues. It's annoying and time-consuming but it "works" in the emergency.

And if this does not work, the support team behind the "submit a case" link will do everything they could to help you if you send them your project file.

Thanks for reaching out to our support team as well, Angela. I've linked this conversation for awareness of your troubleshooting and you should be hearing from someone soon.

Are there any new findings here about the cause of the crashes and how to fix the problem?

Hello JH. & Angela!

Thank you both for following up!

 J H. - Can you share details of the steps you're taking before Storyline crashes:

• Do you notice it happens when you copy/paste specific items in the project, or does it happen with anything you copy/paste?
• Is it just one specific project or multiple? Does importing into a new project or running a repair help?

Angela - I'm sorry this still plagues you. I've made a note in your support case for one of our support engineers to follow up and continue troubleshooting! Also, your signature came through when you replied by email. Here's how to remove that if needed!