Storyline 360 crashes when try to copy/paste

I am having the same issue.

Hey Sarah,

Thanks for reaching out and letting us know that you're running into a similar issue.

I took a look at the cases shared above, and it seems one was corruption and the other we recommended a clean install and did not hear back from the user.

I'd like to start anew with you.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

I will ask IT to repair as it has happening in multiple projects.  Thanks for you reply.

Hello,

Sorry I did not answer sooner.

I had already followed the repair-steps before the answer and it didn't work.

The 'solution' that 'worked' for me was to:

- Copy/paste my 2 .story under an other name (the one with the items to be copied from and the one with the items to be paste in).

- Keep the slides I wanted to copy/paste (or that contains the objects I wanted to copy/paste)

- And import them into the recipient .story

If it 'works' for a file, it's really not an operation I want to have to do regularly...

Best regards,

Thanks for popping in to share Joyce.

I see where Robert shared some additional steps to take since the standard troubleshooting did not work well for you. 

If you run into issues again, be sure to take a look.

Hey this still happens when I try to copy and paste a line within a 360 project. I have done the most recent update this morning.

Hi Lindsay, 

Sorry you're still seeing this issue, even on the latest update! We want to get you the help you need as soon as possible, so please click here to open a case. Our Support Engineers will request more information about your system, and we'll troubleshoot from there!

This is happening to me, too. With all the latest 360 programs updated. ctrl-d is in my muscle memory and it's getting very frustrating losing 10 minutes of work as Storyline takes a while to save. 10 minutes crashing multiple times a day adds up.

Sorry Storyline keeps crashing on you, David! If you're already working from your local hard drive, follow these repair steps. 

If that doesn't seem to help, reach out to our all-star Support Team here. They'll do what they can to ensure this doesn't happen again!

I am also having this issue with both Storyline 360 and Storyline 3. Any attempt to copy and paste content, be it slides, scenes or elements on slides themselves, results in one of three things happening:

1. Storyline crashes and closes, losing work and necessitating a restart and recovery
2. Storyline invokes the "Something Went Wrong Pop Up", allowing me to ffedback my experience to Articulate
3. Absolutely nothing happens at all. That is to say, Storyline is clearly "thinking" about doing something as the application becomes unresponsive and the cursor changes to a spinning ring. When it finishes "thinking", nothing has changed and no content has been pasted in. This also happens if I try to Import the content using the Import Storyline feature. 

This is a fundamental and show-stopping bug that needs rectifying immediately. I have a scene that we use for an interactive glossary that contains 28 slides full of terms and phrases along with their descriptions that would take days to reconstruct in a new project.

I have tried repairing my installation, as instructed above, along with ensuring the latest .NET and Flash installations are in place.

I have also raised a ticket and am awaiting a response.

My team has just invested in upgrades to v3 at a not insignificant cost, only to find that SL2 is more stable.