Forum Discussion
Storyline 360 Crashing AI Generated Text-to-Speech Inserted
I am working on a hefty Storyline project where I initially used non-AI generated voices and now have access to the AI Audio voice library. I am attempting to swap out the old Voiceovers and move forward with new Voiceovers and running into Storyline 360 crashing.
Every time I press the "Insert Voiceover" from the Generate AI Audio pop-up, Storyline 360 instantly closes and doesn't save any of the work (unless I already saved prior to opening up the AI Audio). I am worried the file itself is corrupted.
Additional Information
- I have already followed the steps highlighted in this article from another post regarding a similar problem and it has not solved the issue
- We upgraded to AI capabilities in the middle of this project
- I am saving the file locally and not on a network
- I am using the most recent release of Storyline 360
Thank you for any advice or insight on how to resolve this issue.
2 Replies
Hello dsdcruze,
Appreciate you reaching out and sharing what you've tried so far! I'm sorry to hear you're experiencing this crashing behavior in Storyline 360. I've opened a support case so our talented support engineers can take a closer look at your setup.
We'll be in touch shortly via email. You're in excellent hands!
Many thanks to Luciana for reaching out. I appreciate the responsiveness of the Articulate support team.
Following up- I potentially created a graphic intensive slide (multiple characters interactions) which made it buggy
- Submitted my course for Articulate to review 👍
Sort-Term Solution
- Stripped down my course to be less graphically intensive and AI text-to-speech worked no problem. Recommend creating separate file to do this on the off-chance returning to the original file is possible in the future
