Forum Discussion
Storyline 360 latest build will not launch
I may be experiencing the same issue. I usually don't apply Storyline updates immediately but instead wait a week or so to see if there are issues. The last update was in June, though, so today I applied the update. As soon as I finished, my anti-virus software (Sophos) flagged a "threat detected" message when I launched Storyline, and then Storyline crashes.
I uninstalled Storyline, rebooted my computer, and reinstalled Storyline, but this did not fix the problem. Sophos still flags a threat when I try to launch Storyline and Storyline crashes shortly after, so that it never completes the launch.
Here's a snip from my screen:
I'd like to try rolling back to the previous version. How do I install an older version of Storyline? I'm an Articulate 360 subscriber.
Thanks!
-Ray
Hey there, Ray! Nice troubleshooting steps you've taken so far; thanks for sharing the details!
Here's how you can revert to an older version: How to Install a Previous Version of an App.
If that doesn't do the trick, I'd recommend getting a case started so you can work 1:1 with one of our support engineers as the next step: Connect With A Support Engineer.
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