Forum Discussion
Storyline 360: Not recording "Try it" functions properly, cutting out scenes, images distorted
I have been working on a Storyline project where I am recording my keyboard entries as well as mouse clicks. Yesterday everything went smoothly, now today the recordings are not capturing properly. Instead of capturing as buttons pressed (such as i am hitting the spacebar, the enter key, etc), they are defaulting to one large text insert box.
The images are also extremely distorted when trying to preview (as seen below).
Some of my screen recordings are also cutting out after a point, causing me to have to go back in and re-record certain sections.
I have restarted my desktop 3x today, and i have already uninstalled Storyline once and redownloaded.
Hello Dave!
I appreciate you taking the time to share screenshots of what you see in Storyline 360! I'm sorry you're running into this issue with screen recordings.
I know that our Support Engineers will offer more direct help in a support case, so I've started a case on your behalf. You should've received an email confirmation which included an upload link. If you'd like to share your .story file securely, you can use that link.
I'll keep an eye on your case to see how it progresses!
