Storyline 360 Publish to Word 2013 Not Working

Same problem here :( - publishing to everything else works but no Word export - it only shows Pop pp - The folder ....  is read-only or being used by another process or you don't have the proper security permissions to access this resource.

Latest version of Storyline 360 here

Hi Tsvety,

I'm sorry you ran into this too - our team is working on a fix as I type! We hope to have information to share with you soon. 

Getting in on this reply. I have a publication deadline early next week which requires a student guide. So this issue is very urgent. Any work arounds until you get this addressed? 

Thanks Cameron - we'll let you know soon. 

In the meantime, if you're sharing the Word version with SMEs and other stakeholders to get their feedback, you may want to look at Articulate Review. I know a few folks who ran into the same thing, and are now just going to use Review exclusively! 

Hi Ashley,

Thanks for your reply!

Articulate Review is working fine while doing drafts of the courses to get the feedback of the stakeholders but we need a printable/paper copy of all the learning modules for Doc control (medical device company here - strict guidelines for doc control), so the Word export is mandatory for us or export to PDF or print to PDF - anything that will produce a paper copy of the course. Right now I'm going manually through every slide of the courses making screenshots and it's taking very long and valuable time :(

Thanks,

Tsvety

Same issue here. No problem before the update. Now I cannot publish to Word. I'm running Word 2016 and Office 360. I'm in the middle of storyboard review so I need the images, notes and layers. Hope to hear a resolution soon, or is it possible to roll back to the previous version, before this week's updates? 

Hi all,

I'm sorry that this slowed you all down - but I've got good news.  The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.

If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."

Thanks again for reporting it and sticking with us during the fix. 😀

Hi Team, I have downloaded the latest updates but am still having trouble publishing to Word 2016 from Storyline 360,  It looks as if it's publishing but then freezes.  No Word document is created and the app won't respond.  I am currently using the 30-day trial, would this make a difference?  I have a deadline and need the Word output as soon as possible.  Please help.

Sorry that's happening, Megan! The trial version of Storyline 360 is the same as the subscription version, so I would expect the Publish to Word function to work normally.

Let's try this: open a new Storyline 360 file, create 1 sample slide, and try publishing to Word. Does it work? 

Keep me posted!

Hello!

I have Articulate 360 / Storyline 360 and Microsoft Office 365. When I go to Publish > Word and complete the steps as directed I get the publish successful pop-up but there is no file in my folder, view document button does not open anything, and the zipped folder is empty.

The title is short with no special characters and I am working on my local hard drive. I have tried with two files and have imports the slides from one into a new blank project with still no luck.

I have checked that both my Articulate 360 software is up-to-date as is my Microsoft 365. Thank you for your assistance!