Forum Discussion

MarcMacelli-00e's avatar
MarcMacelli-00e
Community Member
6 months ago

Storyline 360 Recording Screen randomly stops recording

I am using Storyline 360 x64. When recording my screen, the slide recording will frequently stop when I am in the middle of recording. This appears random, and will stop in the middle of me clicking fields, adding data, etc. I cannot see any pattern to it and when I go back, I am usually able to record the steps that it previously stopped the recording on. This is very annoying. Any ideas?

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi Marc!

    Sorry to hear you've run into this setback when recording your screen in Storyline 360!

    I'd be happy to help investigate this behavior and had some follow-up questions to help us troubleshoot:

    • Are you working locally? Working from a network or shared drive may cause erratic behavior while authoring.
    • Have you tried performing a repair of your Storyline installation to see if that improves the issue?
    • How long is the screen recording you are trying to capture?

    Looking forward to hearing from you!

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