Forum Discussion

BarryvanderW667's avatar
BarryvanderW667
Community Member
4 years ago

Storyline Recording Not Inserting

When trying to insert a screen recording into a new scene or into an existing scene as any of the modes (I have tried all combinations), the loading screen simply disappears and no recording is added to the course.  Please help.

  • Hello Carissa!

    Sorry, you're running into this issue! I see that you've started a case with our Support Engineers, and my teammate, Cleo, is working with you. You're in great hands! If you need additional help, Cleo is still available in your support case, so you reach him directly by replying to his last email.