When I create a simulation and run it in preview or publish for lms, I am noticing that the display seems to jump from clear to a bit fuzzy. When there is an action like typing in a field or clicking on a drop-down list the display is clear, but when the action is complete and the mouse is moving to a new location it become fuzzy.
Can anyone tell me why or how to remedy?
Hi there, Basia. Thanks for that description. It sounds like when Storyline is playing the action from the recording, the video appears blurry.
Can you share your .story file or an example with a screen recording for me to test? You can use the Add Attachment button in the discussion. I'd like to investigate what's happening here. Thanks!
Has there been any development on this? I have noticed this too, (v3,32.20313.0).
What I find odd is that the static images, prior and after the 'animation', are super sharp and crisp even enlarged full screen on a 4k screen. Shame the video quality is so poor.
Hi Diarmaid!
It doesn't look like we were able to dig deeper into the project.
In your case, if the animations and images look sharp then it might be something with the video. Can you share the slide with the video on it?
I would like to bump this up. I, too, and finding most of my simulation is fuzzy.
Hi Christina!
I'm sorry to hear you're facing a similar issue where your simulations aren't looking clear.
Are you able to share your project or the slide with the video in a case so one of our support engineers can help troubleshoot?
CONNECT WITH A SUPPORT ENGINEER HERE.
This happens when previewing the slides.
Thanks, Lauren. Others report clear screens. I am going to check my screen! Thanks for looking into it.
