Forum Discussion
Storyline 360: Text Entry box different size in Review from Preview
Hi folks,
I am running into a problem where I have a text entry box in a Storyline 360 course that is not behaving itself. I'm wondering if anyone has a solution to this.
Behavior: In the Storyline 360 preview, the text entry field is a box that is sitting properly on top of an image of a laptop, giving the learner the impression that they are typing a comment into the laptop. When the course plays on the Articulate Review site, the right (and sometimes bottom) boundaries of the text entry box go much farther to the right, and not where I put the object borders. This is consistent across uses within the same course and across other courses that previously (March 2019) displayed no error of this type.
Here is a screencap of the error in action on Review:
I have tried changing the attributes of the text entry box with Format Shape > Text Box > Do Not Autofit. This did not solve the problem.
Suggestions?
21 Replies
I also found the same problem with a gradient fill.
Thanks for reaching out, Lawrence!
Your issue might be slightly different than what's discussed in this thread. Could I have you connect with one of our support engineers so they can investigate deeper? If you could share a quick Peek recording of what you're experiencing, that'd be great! We'll be standing by!
My text-entry boxes look great in edit mode (like Steve's, above) but go wonky in Preview or Publish modes. Oddly, the text-entry boxes look fine In Preview or Publish modes when I minimize the tab/window, click Zoom-to-fit (but the canvas shrinks a lot), or view them in tablet view; they also look fine to other people on other computers, here at my office or at Articulate.
After reading this thread, I removed my fancy border around the boxes as well as a custom-made photographic fill, and that did the trick. That said, it would be nice to customize text-entry boxes as we can do for regular text boxes.
Further, there must be some issue with my computer settings because several other people at my office and at Articulate had no problems. Is this a browser issue, as someone suggests above?
Note: I had my display driver updated to no avail.
Please advise. Thanks.
Sorry you're facing this issue, Mary! I see you're working with my teammate Taylor in a support case. I appreciate you sharing what fixed this for you! Be sure to follow up with her if you have any other questions!
Hi Ashley, Confirming this bug still exists.
Hello Carl!
Yes, this bug still exists. Our team has prioritized other bug fixes for upcoming releases, but if this makes it on the list, I'll be sure to update this discussion.
Hi Everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Text Entry with dashed shape outline resizes when published.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
- Text Entry with dashed shape outline resizes when published.
I have the latest version of Storyline and the text entry boxes are still moving once published.
Hi Torie!
Thanks so much for reaching out! Sorry to hear you've run into this snag.
I've gone ahead and opened a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email. Thanks so much for your patience!
We'll continue the conversation over in your support case.
Have a great afternoon! 🎉
