Storyline 360: Unpredictable/Inconsistent Testing Issues
Both a colleague and I have built Storyline 360 courses recently and launched them out to our company - and we both came across an incredibly confusing issue.
When we both tested our courses on our computers (we have a dell and a macbook) they run seamlessly. However, when we send them out to others for testing, we'll get feedback that people are missing audio, they get stuck on slides and can't progress forward, buttons don't work, etc. Note that it's not everyone - it's a random group of people every time. (Last time about 400+ out of our 3200 employees got completely stuck).
We've tried everything from narrowing down which browser to use, clearing caches, updating google chrome (our company solely uses chrome), etc and there is no consistent trend in troubleshooting. It's just... random.
We are exporting the SCORM 1.2 version and our LMS is Continu.
Are we missing something here? Has anyone else had this issue before? Please help!
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