Forum Discussion
Storyline 360 won't restore when minimized
I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue.
Thank for your help.
Dave
Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
113 Replies
Hi Leslie,
Yes, I have the latest update, and I had the issue again this morning.
Dave
I'm still having the issue intermittently.
I'm using the latest build.
Thank you! I'll update the team. I appreciate the confirmation.
Hey Leslie.
Just an update on minimize restore issue. Now that I'm working all day in Storyline (SL) again, I can duplicate the problem. It happens within a narrow group of conditions:
1. Single external monitor connected to a laptop via HDMI
2. Monitor and laptop screen set as extended display
3. Minimize SL on monitor and then go work in other programs for an extended period of time: Word, PhotoShop, etc.
4. Try to un-minimize from toolbar.
5. Won't restore.My software is up-to-date and I can still duplicate this. My workaround is to pull out the HDMI cable from the laptop and then it will restore on the laptop screen. I can drag the window back to the large monitor subsequently.
This didn't happen when I connected to two monitors via a dock at work. Seems unique to the laptop/single-monitor configuration in home office. I can't say that for sure, as I'm not going into the office right now, but seems confined to this set up.
If I just try and duplicate the issue by casually minimizing the window, it doesn't happen. Seems only to happen after I've been parked in a different application for awhile and then return to SL.
Hope this helps. Mike
Hello Mike!
That is very helpful! I've added these steps to our bug report so our Engineers can review them! I'll keep you updated in this discussion. Thank you so much for taking the time to list these out!
My solution: you click on the Storyline icon on Taskbar, and press Enter key, then it is restored for me. Hope it helps.
This is still an ongoing issue with Storyline 3 as my project just became stuck to the taskbar as well. I hope Articulate figures out why this is persisting.
I can confirm that Ken's method above works to get the screen back to maximized.
Another method is holding the SHIFT+CTRL keys and right clicking the Articulate icon. This activates a new menu and allows the Restore option, which re-maximizes the screen.
I have seen the thread on this problem. I am using Storyline 3 and it has occasionally popped up in the past, but I just updated to the Oct 2021 update and it is consistently occurring (error - previous instance running). I have been going to the task manager and ending the program and restarting.
Is this problem solved yet? Recently I have had this issue frequently I'm not sure how to fix it. I'm using the 3.57.26476.0 November 2, 2021 update.
Thanks for following up, Farhan, and welcome to the community!
I don't have any updates on this, and I'm not able to recreate it on my end. We released a new version of Storyline 360 today, so could I have you install this version by following these steps. Let me know if that improves things!
I don't run SL360 but this is an ongoing problem in SL3 which the Oct 2021
update did not fix.
Happened to me on HP Docking station dual monitors. SL 360. Windows 10.
None of the above fixes worked for me.
What did work: Shift + R-click on the taskbar tile -> Maximize
Hi! I'm experiencing the same error with each single Storyline file. I googled through troubleshooting threads, without much success. Does anyone have a solution yet for this?
At the moment, even trying to close and reopen Storyline is not working.
thanks
Hi Iuliana,
Sorry to hear that you hit this snag. One troubleshooting step that appears to have some success is to do a repair of your Storyline 360 installation by following the instructions listed here. If the issue persists, you can reach out to our engineering team by opening a case so we can take a closer look at what's happening with your installation.
